Electronic Resources: Troubleshooting ... and Beyond
A guide to assist with electronic resources access and alerting users to temporary outages.
Reporting Problems
Problems with off-campus access:
If you are having problems accessing an electronic resource from off-campus, please contact the E Resources Troubleshooting Team
Help Desk Phone Number: (970) 491-1841
Please check the term schedule for hours of availability.
Problems with electronic journals:
If you are having problems accessing an electronic journal via SFX, please use the problem report form by clicking on the link Report a Problem with FindIt@CSU. It is located to the left of the citation as shown here:
After clicking on Reporting a Problem with FindIt@CSU, you will need to fill out this form, providing as much information as possible:
After submitting the form, someone will contact you within 24 hours.
