1. I tried to log in, but I get the error message that my username and password are not correct.
There are several reasons why you could be having difficulty.
2. I logged into EzProxy and my browser is displaying a blank screen.
This is most likely due to browser settings. Please check the following:
3. What does it mean when I get an error message indicating that a line must be added to the config file?
Example: Error: To allow http://abc.wiley.com to be used in a starting point URL, your EZproxy administrator must first authorize the hostname of this URL in the ezproxy.cfg file.
Within this database’s section of ezproxy.cfg, the following line must be added: Host abc.wiley.com The EZproxy server must then be restarted to make the change take effect.
This often occurs because the domain name has changed for the resource. In many instances, the library was not informed of the change.
Please contact the Help Desk (970) 491-1841 and provide the name of the resource so Ez Proxy's configuration file can be modified.
4. What does the following message mean: "Connection refused by hostname, please try again later"?
For any of the following reasons EzProxy is unable to connect to the resource:
5. Why do certain features of an electronic resource (ie RSS feeds) seem to be disabled when accessing them via Ez Proxy?
Generally, the problem has to do with the way these features are programmed on the particular e-resource site. We would still like you to report these problems to us for several reasons: