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Electronic Resources: Troubleshooting ... and Beyond

A guide to assist with electronic resources access and alerting users to temporary outages.

Reporting Problems

Problems with off-campus access:

If you are having problems accessing an electronic resource from off-campus, please contact the E Resources Troubleshooting Team

Help Desk Phone Number: (970) 491-1841

Please check the term schedule for hours of availability.

Problems with electronic journals:

If you are having problems accessing an electronic journal via SFX, please use the problem report form by clicking on the link Report a Problem with FindIt@CSU.  It is located to the left of the citation as shown here:

After clicking on Reporting a Problem with FindIt@CSU, you will need to fill out this form, providing as much information as possible:

After submitting the form, someone will contact you within 24 hours.

URL: https://libguides.colostate.edu/eresources | Print Page