1. Have the client fill out the relevant fields of the reuseable sheet that stays with the machine and affix a check-in sticker to the computer and the power source (if applicable). Power sources are required for PC check in but should not be checked in for Macs unless it's possibly a PSU issue. We do not check in bags or cases.
2. Open a ticket in the computdiag ticket system and assign the client using the search box.
3. Once the client is assigned, full out the relevant fields in the ticket, including
a) Request type specified in the dropdowns as Computer Repair and Computer Repair Check-in
b) The client's phone number in the "request detail" field as repair might need to call them and the number auto-filled might not be up to date
d) Detailed description of the problem in "request detail",
e) Information about the machine (make, model, Serial, OS version, password, etc.),
f) Initials of staff responsible for check-in. Leave the ticket open.
4. Once the ticket is saved, a ticket number is generated - write the ticket number on the reuseable sheet and on the sticker on the computer.
5. Inform the patron that a photo ID will be required to retrieve their machine when it is ready.
1. While working on a machine, document the diagnostic steps taken on the reuseable sheet that stays with the machine. Leave enough detail so work can continue between shift changes and so the client will know what has been done. Update these steps in the notes field of the ticket.
2. Once a machine is finished, change the status in the ticket system to "work completed" and make sure the "Notes" field records the diagnostic steps taken as recorded on the reuseable sheet.
1. When a machine is ready to leave the CDC, status of the ticket should be changed to "Work Completed".
2. Call the patron to let them know their machine is ready and tell them they need to bring their ID.
3. When the patron arrives, check their photo ID.
4. Find the open ticket in the ticket system it should be in the open group tickets list, but labeled "work completed".
5. Inform the patron of the diagnostic procedures completed - they should be listed on the reuseable sheet and in the "notes" section of the ticket.
6. Changed the status of the ticket to "Closed".
