SAFETY AND SECURITY: EMERGENCIES
1. LIBRARY SAFETY / SECURITY OFFICER
- David Ramsay, Director of Administrative Services
- Liaison with CSUPD and CSOs (Campus Security Officers)
- Report safety / security issues to idsuper and submit Proctor Form
- Example: if you called 911 for assistance from CSUPD for a medical emergency or problem with a patron, submit Proctor Form (under “Informational Only”)
2. RESPONSIBLE LIBRARY OFFICER (RLO)
- Library employee responsible for dealing with emergencies (fire alarm, medical, problem patrons, disasters, etc.)
- David Ramsay, primary
- Tom Moothart, Assistant Dean, secondary
- Or, most senior staff or student monitor at Access Services
3. DIAL 911 – EXAMPLES:
- Flashers and/or masturbators
- Medical emergencies
- Theft or mutilation of Library property (illegal to destroy state property)
- Theft of equipment – if you see someone taking equipment and don’t recognize them as Library staff, call a supervisor or dial 911
- Disruptive or erratic behavior (drunkenness, threatening, etc.)
- Firearms or other potential weapons
- Graffiti and other types of vandalism
- Any suspicious or unusual activity (stalking behavior, if you or a patron feel uncomfortable) – can be a judgment call
- If a patron witnesses a crime and wishes to report it, dial CSUPD
- Description of perpetrator if possible
- Calm the victim – let them know you called 911 or a supervisor
- Do not hesitate to dial 911
4. BANNED USERS – Extremely rare, but staff will be alerted
5. PERSONAL SAFETY
- Awareness
- Know your environment
- Know how to get out quickly; go out alarmed exits if necessary
- Red alert feeling, something’s just not quite right
- Your safety is extremely important
- Never endanger yourself, leave the area if you feel threatened
- Conduct that can minimize violence and diffuse situation
- Project calmness
- Be an empathetic listener – “I’m glad you brought this to my attention.”
- Response which might escalate situation
- Apathy
- Condescension
- Touching a patron – this can “set” some people off
- Buddy system / know who to call
- Work with coworker(s) to assure everyone’s safety
- Call a supervisor, dial 911 or call the Loan Desk
- Use common sense to take care of your own safety
- CSOs are in Library last 2 hours building open
- Ask CSOs for assistance
- Or, call another officer for a walk home or to your car
- Know where the nearest fire alarms and fire extinguishers are
6. EVACUATION OF BUILDING
- Be aware of what is going on around you – know two escape routes
- Evacuation map posted at the Library Information Helpdesk
- Meeting place – Clark Building, under B-Wing
- Earthquake – meet at flagpole beside Computer Science building
- Tornadoes – lower level, east side of movable shelving; stay away from glass windows and take flashlight
- Must check in or supervisor will report you missing
7. CSOs – CLOSING
- Non-uniformed / non-enforcement CSUPD personnel
- Student assistants – bright yellow jackets or shirts
- Three CSOs assist with night security and Library closing
- Not permitted to ID anyone, but can radio for uniformed officer if needed
- Check doors, study areas, stairwells, elevators, bathrooms, courtyard, Journal Room and especially EIC at closing
- Lock front doors and check exterior perimeter at closing
8. HEART DEFIBRILLATOR
- AED: located next to the main elevator on first floor
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SAFETY AND SECURITY: EMERGENCIES
1. NON-EMERGENCY CONTACTS
- Call a supervisor or CSUPD dispatch at 491-6425
- Report rowdy behavior (children asked to calm down but don’t comply)
- Missing equipment (computer tower, monitors, etc.)
- Welfare check – if you are concerned about welfare of a Library user
2. BUILDING MAINTENANCE PROBLEMS
- For problems such as power outage, lights out, running water, odd smells, temperature extremes, wet floors, loose carpet:
- Weekdays (M-F, 8-5pm) for situations that need immediate attention – call a supervisor or Robert Ayala (1-4954); or speak with staff in the Administrative Office at 1-1838
- Nights / Weekends for situations that need immediate attention – call Loan Desk at 1-1842; if unable to reach Loan Desk staff, call Facilities Dispatch at 1-0077
- Situations not needing immediate attention (burned out light bulbs) – contact a supervisor
3. USER / STAFF SAFETY
- CSUPD Safewalk Program – 491-1155 or pick up an emergency phone (numerous locations on campus) for CSUPD Safewalk to and from any location within the service area
- CSOs on duty to provide this service every evening
4. SNOW POLICY
- University occasionally closes due to severe weather (blizzards, floods)
- Closure is announced on local radio / TV stations
- AM: 530 or 850
- FM: 90.5 or 93.3
- Cable TV: channel 27
- Snow Hotline, 491-7669
- If University does not close, but you are unable to make it to work due to bad weather, call your direct report manager
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LOCATION ASSISTANCE – Knowing your way around
1. BUILDING TOUR
- Locator guide
- Library map
- Library virtual tour
- Stacks, bathrooms, water fountains, photocopiers, etc
2. LIBRARY STAFF OFFICES
- Administration / Student Personnel – 1st floor, east
- Access Services / Billing – 1st floor, west of Loan Desk
- Bindery / Technical Services – 2nd floor, west
- Onsite Services – 1st floor, south of Info Desk
- Interlibrary Loan – Lower Level, south
- Special Collections / Archives – 2nd floor, south
3. GROUP STUDY ROOMS/PRESENTATION ROOMS
- First come, first serve basis; not locked, 3 hour time limit
- Lower level – by movable shelves, 4 rooms
- 3rd floor – 3 rooms on west side
4. QUIET AREAS
- Lower Level and 3rd floor
- Deep Quiet Zone on 2nd floor
- Users may ask noisy patrons or groups to respect Quiet Area policy – staff may be asked for assistance if there is noncompliance
- Direct noisy users to Group Study Rooms or non-Quiet Areas
5. PUBLIC LOCKERS
- Managed by Access Services; may be checked out for entire school year
- 1st floor, west of Info Desk
- Lower level, by movable shelves
6. STORAGE
- Located on Lake Street, user arranges visit to facility through Loan Desk
- “Storage” location – arranged in call number order
- “Storage Accession” – arranged in accession number order
- “Hidense” – not available, must use ILL
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LIBRARY SERVICES FOR USERS WITH DISABILITIES
1. ASSISTIVE TECHNOLOGY ROOMS
- Five Assistive Technology (AT) rooms available for users with special needs during all hours library is open
- ATRC owns equipment, sets up accounts and does training
- Reservations made by students or Info Desk using online reservation calendar
- AT rooms not intended for use as general meeting spaces (not as group study rooms) nor as personal phone booths (cell phone usage)
2. AT ROOM ASSISTANCE CONTACTS
- Frank Aragon, 491-3651
- Equipment: Contact Frank for equipment troubleshooting
- Research Assistance: AT user should make an appointment with a subject librarian for research assistance
- Collection item retrieval: Loan Desk staff will retrieve items from Morgan stacks and Journal Room
- If user isn’t in immediate need of material, ILL is an option even for articles the library owns
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LIBRARY SERVICES
1. ONSITE SERVICES
- Library Information Helpdesk
- Referral System: Subject Librarians (patrons may make appointments)
- Ask a Librarian (web)
- Public computer stations
- Printing from computers through EIC print system – Plotting Printing by Library Information Desk
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OTHER SERVICES (Not Library)
1. IVAC – Instructional Video Access Center
- Adjacent to EIL #3; operated by Office of Instructional Services, A71 Clark Building
- Students required to watch movies, documentaries, etc. for class, call Instructional Services on phone by computer; follow instructions posted
- Hours posted in IVAC and on web page (Library A-Z drop down menu)
- Stations available with VCR players can be checked out (but only for staff
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COMPUTER POLICIES & PROCEDURES
1. COMPUTER & INTERNET USE
- No censure of material presented on Internet; diverse population
- Parents, legal guardians or care providers responsible for children’s use
- Law enforcement used only for illegal activities – not pornography viewing; difficult to prove illegality of use
- Entire policy in library A-Z, “Computer Use Policy”
2. AUTHENTICATION
- All public computers require user login
- CSU affiliates (students, staff, faculty, etc.) use last name and CSU ID#;
- allows unlimited access
- Community borrowers use last name and library account number
- Allows two hours of use per day
- Must prove Colorado residency via current CO Driver’s License or State ID, valid passport or valid US military ID
- Minors 18 or younger need parental/guardian co-signature
- See library A-Z, “Loan & Reserve”, “Library Cards”
3. TEMPORARY USER LOGIN
- Use very judiciously; do not use to extend community users’ time
- Acceptable use: student’s visiting parent(s); campus visitors from out-of-state or foreign country; visiting scholar.
- Ask full time staff at the Library Information Desk if doubtful – use good judgment
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