Technical Support Services
Mon - Thurs: 8am to 8pm
Friday: 8am to 6pm
Saturday: 1pm to 5pm
Sunday: 2pm to 6pm
Computer Diagnostic Center
Mon - Fri: 8am to 5pm
During breaks, both units typically operate Monday-Friday 9:00am-4:30pm, plus standard weekend hours for the Help Desk.
The Computer Diagnostic Center (CDC) is a walk-in hands-on technical support area with a dedicated technical support bench area. The tech bench area has 22 dedicated Ethernet drops, used for testing and troubleshooting purposes. 11 of the drops operate in a Sandbox LAN configuration and the other 11 are dedicated to test computers on the Housing and Dining Services VLAN due to the NAC user compliance rules and security assessments. The CDC is located in the Morgan Library directly behind the information help desk.
The CDC provides basic troubleshooting and support for personal computers used by students, faculty, and staff that are used to access DoIT's Central Services or Systems. The CDC also provides support for customers who are having problems with their own personal computers. Customers can consult with the CDC staff for Technical Support needs.
Serious problems or hardware issues may be checked-in and referred on to the Computer Repair Center (CRC) for fee-based service.
1. Make a courtesy call to touch base within 24 hours
2. Complete your work in 3-5 days unless we have to await parts delivery
3. You can check the status of your diagnostic or repair order by visiting: http://libguides.colostate.edu/RepairStatus